Convenience Store (konbini) – Learning Japanese Survival Phrases

konbini language isn’t just about the words you speak—it’s also about what you don’t say. In Japan, non-verbal communication is just as important as verbal communication, especially in convenience stores. From the subtle bow to how the cashier hands you your change, these gestures are all part of the experience. Let’s start learning Japanese through konbini language.

Coto Academy is a Japanese language school located in Tokyo and Yokohama. With its small class sizes and flexible course schedule, we ensure the students find their community here in Japan and learn practical and useful daily-life Japanese by focusing on conversational practice.

The Bow

Even in a fast-paced “Konbini,” you’ll notice that the staff will often give a slight bow when handing you your items or change. It’s a sign of respect and gratitude—a small gesture that says, “Thank you for shopping with us.

The Two-Handed Exchange

When the cashier hands you your receipt, change, or items, they’ll often do so with both hands. This is another sign of politeness and care, showing that they’re handling your transaction with attention. Sometimes, the cashier may ask if you want your receipt. You might hear them say, レシートはご利用ですか?Reshīto wa go-ryou desu ka? “Would you like the receipt?”

If you prefer not to take it, you can respond with,レシートはいりません Reshīto wa irimasen “I don’t need the receipt.” 

The Pointing Gesture

When the staff points at something, it’s often to clarify a question or action related to your purchase. For example, they might ask,  こちらを温めますか Kochira wo atatamemasu ka? “Would you like this heated up?” 

You can simply reply with はい、お願いします Hai, onegai shimasu if you want it heated, or いいえ、大丈夫です  Iie, daijoubu desu if you don’t. It’s a quick and easy way to ensure your order is how you like it!

By using these phrases and gestures, you’re making your experience easier and showing respect for the people and the culture around you. Plus, there’s something incredibly satisfying about nailing a perfect “Arigatou gozaimashita!” as you leave the store. It’s a small achievement that adds a lot of joy to your day. 

10 Must-Know konbini Phrases to Impress the Locals

Want to blend in like a pro during your next konbini visit? Here are ten essential phrases that will not only help you navigate the store but also earn you some smiles from the staff:

  • いらっしゃいませ! Irasshaimase!
    You’ll hear this cheerful greeting when you walk through the door. It’s like the konbini’s saying, “Hey, welcome in!” You don’t have to respond—enjoy the warm vibe and start browsing.
  • お次のお客様、どうぞ Otsugi no okyaku-sama, douzo
    “Alright, your turn now!”
    It’s your cue to go to the counter and prepare for a transaction—no need to feel rushed.
  • お待たせいたしました Omatase itashimashita
    “Sorry for the wait!”
      It’s Japan’s way of ensuring you feel acknowledged, even if you’ve only been waiting for a few seconds. 
  • レジ袋はいりますか?Reji bukuro wa irimasu ka?
    “Do you need plastic bags?”
      The cashier will ask if you need a plastic bag, and here’s your chance to say, “Daijoubu desu” (I’m good) if you’re going without. 
  • お願いします Onegai shimasu
    Need something done, like heating your bento? Just add this phrase when you hand it over—“Onegai shimasu,” which is like saying “Please!” in the nicest way possible.
  • お支払いはどうなされますか oshiharai wa dou nasaremasuka
    “How would you like to pay?
    ” 
  • 現金でお願いします Genkin de onegai shimasu
    Want to pay with cash? Just say, “Genkin de onegai shimasu,” and you’re good to go.
  • カードでお願いします Kādo de onegai shimasu
    “I am paying with a card!”  Just say, “Kādo de onegai shimasu,” and the cashier will handle the rest. 
  • スイカでお願いします Suica de onegai shimasu
    If you’re using an IC card like Suica or Pasmo, this phrase covers you. Just say, “Suica de onegai shimasu,” and tap your card. Easy!
  • XXはどこですか XX wa doko desu ka?
    Would you be interested in something specific? Just fill in the blank with what you’re after. 
  • For example, パンはどこですか Pan wa doko desu ka?
    “Where’s the bread section?”. The staff will usually point you in the right direction. It’s a lifesaver if you’re in a hurry or just want to find that one thing without wandering around.
  • の商品はありますか Kono shouhin wa arimasu ka?
    “Do you have this item?” 

Are you wondering if they have a specific product? You can show the staff a picture or just describe what you’re looking for. This is perfect for those times when you need something particular, like a specific brand or product.

Give them a try, and watch your interactions become smoother and even more fun. Plus, you might make someone’s day with your effort to speak the local lingo!

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Some more Tips !

Ready to put your newfound knowledge to the test? Here’s how you can start practicing konbini language today:

Start Small: Next time you visit a konbini, use just one or two phrases you’ve learned. Even a simple “Onegai shimasu” when you hand over your item can make a big difference.

Observe and Imitate: Watch how the locals do it. Listen to the phrases they use, pay attention to the non-verbal cues, and don’t be afraid to mimic what you see. It’s the fastest way to learn!

Build Confidence: The more you practise, the more natural it will feel. Don’t worry if you make mistakes—every effort is appreciated, and the staff are usually very patient.

Ask Questions: Don’t be shy about asking where something is or if they have a specific product. Using phrases like “XX wa doko desu ka?” or “Kono shouhin wa arimasu ka?” will help you find what you need and give you more opportunities to practice.

Have Fun: Learning konbini language is not just about utility; it’s about enjoying connecting with a different culture. So have fun with it, and enjoy the ride!

Who knew that a quick visit to the store could be so enjoyable? Now that you’re armed with these phrases and tips, you’re ready to take on the world of konbinis like a true local. Whether paying by cash, card, or Suica, asking for a plastic bag, or hunting down your favorite snack, you can navigate quickly and confidently.

Happy shopping!!

FAQ

Do I need to speak fluent Japanese to use the konbini language?

 Not at all! Even just knowing a few key phrases can go a long way in making your konbini experience smoother and more enjoyable. The staff will appreciate your effort, and it will make your interactions easier.

What’s the best phrase to use if I’m paying with cash?

Simply say, “Genkin de Onegai shimasu,” which means “I’ll pay with cash, please.”

Does Coto Language School offer cultural experiences as part of the learning process?

Yes! Alongside language lessons, we offer cultural workshops and outings that allow you to experience Japanese culture firsthand, making your language learning journey more immersive and fun. And we also offer courses that focus on practical Japanese for everyday situations, including konbini language, so you can navigate life in Japan with confidence.

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