{"id":62990,"date":"2016-05-10T14:01:35","date_gmt":"2016-05-10T05:01:35","guid":{"rendered":"https:\/\/cotoacademy.com\/moshi-moshi\/"},"modified":"2026-03-30T17:30:38","modified_gmt":"2026-03-30T08:30:38","slug":"moshi-moshi","status":"publish","type":"post","link":"https:\/\/cotoacademy.com\/ja\/moshi-moshi\/","title":{"rendered":"Moshi Moshi (\u3082\u3057\u3082\u3057): Japanese Phone Etiquette"},"content":{"rendered":"\n<p>Should you use moshi moshi (\u3082\u3057\u3082\u3057) every time you pick up a phone call in Japanese? While our students love having an opportunity to practice their Japanese skills, one of the biggest challenges is always answering the phone. In-person conversation is a great way to practice because you can rely on body language and other visible cues from your speaking partner. However, on the phone, you rely only on the voice, so it can be incredibly intimidating for new students. <\/p>\n\n\n\n<p>It&#8217;s all about word choice and intonation. We\u2019ll cover some of the basics of phone etiquette to get you on your way.<\/p>\n\n\n\n<div id=\"Moshi\">&nbsp;<\/div>\n\n\n\n<p><strong>Jump to: <\/strong><\/p>\n\n\n\n<p><a href=\"#Moshi\">Moshi Mosh&#8221; as &#8220;Hello&#8221;<\/a><br><a href=\"#When\">When <em>Not<\/em> to Use &#8220;Moshi Moshi&#8221;<\/a><br><a href=\"#Thank\">Thank You for Your Ongoing Support<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">&#8220;Moshi Moshi&#8221; as &#8220;Hello&#8221; in Japanese<\/h2>\n\n\n\n<p>You\u2019ve likely heard <em>moshi moshi<\/em> before \u2014 in <a href=\"\/?p=72910\" data-type=\"URL\" data-id=\"https:\/\/cotoacademy.com\/anime-on-netflix-to-watch-in-2022\/\" target=\"_blank\" rel=\"noreferrer noopener\">anime shows<\/a>, TV series and documentaries. It&#8217;s a basic expression used by Japanese people when they pick up the phone. The word <em>moshi<\/em> is derived from the verb \u201cto say\u201d in&nbsp;<a href=\"https:\/\/cotoacademy.com\/blog\/japanese-study\/japanese-keigo\/\">humble Japanese<\/a>: <span class=\"has-inline-color has-luminous-vivid-orange-color\">(<ruby>\u7533<rp>\uff08<\/rp><rt>\u3082\u3046<\/rt><rp>\uff09<\/rp><\/ruby>\u3059).<\/span><\/p>\n\n\n\n<p>The important thing to remember is that <em>moshi moshi<\/em> is primarily a casual expression, and you should use it with&nbsp;your friends and family. The common follow-up is, &#8220;Yes, this is (your name)\u201d<\/p>\n\n\n\n<p><span class=\"has-inline-color has-luminous-vivid-orange-color\">\u3082\u3057\u3082\u3057\u3001\u306f\u3044\u30de\u30a4\u30af\u3067\u3059\u3002<br><\/span><em>Moshi moshi, hai maiku desu. <br><\/em>Hello, yes this is Mike.<\/p>\n\n\n\n<p>Casual phone calls are a great way to practice your phone conversation skills since your Japanese friends will likely try to help you out and communicate more effectively. If you run into problems on the phone, here are some key phrases to remember:<\/p>\n\n\n\n<div id=\"When\">&nbsp;<\/div>\n\n\n\n<p><strong>If&nbsp;the speaker speaks too fast for you:<\/strong><br><span class=\"has-inline-color has-luminous-vivid-orange-color\">\u3059\u307f\u307e\u305b\u3093\u3001\u3082\u3063\u3068\u3086\u3063\u304f\u308a<ruby>\u8a71<rp>\uff08<\/rp><rt>\u8a71<\/rt><rp>\uff09<\/rp><\/ruby>\u3057\u3066\u304f\u3060\u3055\u3044\u3002<br><\/span><em>Sumimasen, motto yukkuri hanashite kudasai. <br><\/em>Please, could you speak more slowly?<\/p>\n\n\n\n<p><strong>If&nbsp;you did not understand the explanation:<\/strong><br><span class=\"has-inline-color has-luminous-vivid-orange-color\">\u3059\u307f\u307e\u305b\u3093\u3001\u3082\u3046<ruby>\u4e00\u5ea6<rp>\uff08<\/rp><rt>\u3044\u3061\u3069<\/rt><rp>\uff09<\/rp><\/ruby>\u304a<ruby>\u9858<rp>\uff08<\/rp><rt>\u306d\u304c<\/rt><rp>\uff09<\/rp><\/ruby>\u3044\u3057\u307e\u3059\u3002<br><\/span><em>Sumimasen, mou ichido onegaishimasu.<br><\/em>Please, could you repeat that?)<\/p>\n\n\n\n<p><strong>If you don&#8217;t understand anything:<\/strong><br><span class=\"has-inline-color has-luminous-vivid-orange-color\">\u3059\u307f\u307e\u305b\u3093\u3001\uff08<ruby>\u5168\u7136<rp>\uff08<\/rp><rt>\u305c\u3093\u305c\u3093<\/rt><rp>\uff09<\/rp><\/ruby>\uff09\u308f\u304b\u308a\u307e\u305b\u3093\u3002<br><\/span><em>Sumimasen, zenzen wakarimasen. <br><\/em>I am sorry, I do not understand any of that.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">When <em>Not<\/em> to Use &#8220;Moshi Moshi&#8221; When Talking in Japanese<\/h2>\n\n\n\n<p>If you are receiving a professional phone call, you should not use<em> moshi moshi<\/em>. In this situation, \u306f\u3044&nbsp;(\u201cyes\u201d) is used as \u201cHello\u201d. You typically state your name and\/or company name when answering the phone in this way. As with everything else, you can upgrade your politeness level depending on your situation.<\/p>\n\n\n\n<p><span class=\"has-inline-color has-luminous-vivid-orange-color\">\u306f\u3044\u3001\u30b8\u30e7\u30f3\u3067\u3059\u3002<br><\/span>Hello, this is John.<\/p>\n\n\n\n<p><span class=\"has-inline-color has-luminous-vivid-orange-color\">\u306f\u3044\u3001\u30b3\u30c8\u30fb\u30e9\u30f3\u30b2\u30fc\u30b8\u30a2\u30ab\u30c7\u30df\u30fc\u3067\u3059\u3002<br><\/span>Hello, this is Coto Japanese Academy.<\/p>\n\n\n\n<p><span class=\"has-inline-color has-luminous-vivid-orange-color\">\u306f\u3044\u3001\u30b3\u30c8\u30fb\u30e9\u30f3\u30b2\u30fc\u30b8\u30a2\u30ab\u30c7\u30df\u30fc\u306e\u30a2\u30cb\u30bf\u3067\u3059\u3002<br><\/span>Hello, this is Anita from Coto Japanese Academy<\/p>\n\n\n\n<p>Alternatively, when it comes to business phone etiquette \u2014 meaning when you&#8217;re receiving a call from your (not-so-close) colleague or client \u2014 there are other ways to give a good, clean introduction.<\/p>\n\n\n\n<p><span class=\"has-inline-color has-luminous-vivid-orange-color\">\u304a\u96fb\u8a71\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002\u30b3\u30c8\u30fb\u30e9\u30f3\u30b2\u30fc\u30b8\u30a2\u30ab\u30c7\u30df\u30fc\u306e\u30a2\u30cb\u30bf\u3067\u3059\u3002<br><\/span><em>Odenwa arigatou gozaimasu. Koto Rangeeji Akademii no Anita desu.<br><\/em>Thank you for calling. This is Anita from Coto Language Academy. <\/p>\n\n\n\n<p><span class=\"has-inline-color has-luminous-vivid-orange-color\">\u304a\u75b2\u308c\u69d8\u3067\u3059\u3002<br><\/span>Otsukare sama desu.<br>Thank you for your hard work. (Check out the full explanation of <span class=\"has-inline-color has-luminous-vivid-orange-color\">\u304a\u75b2\u308c\u69d8\u3067\u3059<\/span> <a href=\"https:\/\/cotoacademy.com\/ja\/?p=62987\" data-type=\"URL\" data-id=\"https:\/\/cotoacademy.com\/otsukaresama-desu\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>). <\/p>\n\n\n\n<p>Cultural note: speed is important when it comes to answering the phone in Japanese offices. You should always try to answer the phone as soon as it rings. If it rings 3 or more times before you pick up, you should apologize for being late to answer:<\/p>\n\n\n\n<div id=\"Thank\">&nbsp;<\/div>\n\n\n\n<p><span class=\"has-inline-color has-luminous-vivid-orange-color\">\u304a<ruby>\u5f85<rp>\uff08<\/rp><rt>\u307e<\/rt><rp>\uff09<\/rp><\/ruby>\u305f\u305b\u3057\u307e\u3057\u305f\u3002\u30b3\u30c8\u30fb\u30e9\u30f3\u30b2\u30fc\u30b8\u30a2\u30ab\u30c7\u30df\u30fc\u3067\u3054\u3056\u3044\u307e\u3059\u3002<br><\/span><em>Omataseshimashita. Koto Rangeeji Akademii de gozaimasu. <br><\/em>Thank you for waiting. This is Coto Academy. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Beyond Moshi Moshi: Thank You for Your Ongoing Support <\/h2>\n\n\n\n<p>Another key business phrase you can use is <span class=\"has-inline-color has-luminous-vivid-orange-color\">\u304a\u4e16\u8a71\u306b\u306a\u3063\u3066\u304a\u308a\u307e\u3059<\/span>, read as <em>osewa ni natte orimasu<\/em>. <span class=\"has-inline-color has-luminous-vivid-orange-color\">\u304a\u4e16\u8a71<\/span> means to &#8220;care&#8221;, while <span class=\"has-inline-color has-luminous-vivid-orange-color\">\u4e16\u8a71\u306b\u306a\u308b<\/span> means \u201cto be taken care of\u201d. <\/p>\n\n\n\n<p>Although the literal translation may sound awkward for English speakers, the term <em>osewa ni natte orimasu <\/em>can be closely interpreted as \u201cThank you for your support\u201d. <\/p>\n\n\n\n<p>You can use it as a very polite greeting&nbsp;when answering the phone or after taking knowledge of the caller\u2019s identity. In this last&nbsp;case, you can add <span class=\"has-inline-color has-luminous-vivid-orange-color\">\u3044\u3064\u3082<\/span> <em>itsumo<\/em> (\u201calways\u201d). In Japanese culture,&nbsp;you should always care to share your appreciation for someone\u2019s work.<br><span class=\"has-inline-color has-luminous-vivid-orange-color\">\u304a<ruby>\u4e16\u8a71<rp>\uff08<\/rp><rt>\u305b\u308f<\/rt><rp>\uff09<\/rp><\/ruby>\u306b\u306a\u3063\u3066\u304a\u308a\u307e\u3059\u3002\u30b3\u30c8\u30fb\u30e9\u30f3\u30b2\u30fc\u30b8\u30a2\u30ab\u30c7\u30df\u30fc\u3067\u3054\u3056\u3044\u307e\u3059\u3002<br><\/span>Thank you for your support, this is Coto Japanese Academy.<\/p>\n\n\n\n<p><span class=\"has-inline-color has-luminous-vivid-orange-color\">\u3044\u3064\u3082\u304a<ruby>\u4e16\u8a71<rp>\uff08<\/rp><rt>\u305b\u308f<\/rt><rp>\uff09<\/rp><\/ruby>\u306b\u306a\u3063\u3066\u304a\u308a\u307e\u3059\u3002<\/span><br><em>Itsumo osewa ni natte orimasu. <span class=\"has-inline-color has-luminous-vivid-orange-color\"><br><\/span><\/em>Thank you for your (continuous) support.<\/p>\n\n\n\n<p>Here\u2019s a look at some other possible phone call situations, and the phrases that go along with them:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Redirecting a Call in Japanese<\/strong><\/h2>\n\n\n\n<p>At work, if the phone call needs to be forwarded to someone else, you can use:<\/p>\n\n\n\n<p><span class=\"has-inline-color has-luminous-vivid-orange-color\">\u304b\u3057\u3053\u307e\u308a\u307e\u3057\u305f\u3001<ruby>\u5c11\u3005<rp>\uff08<\/rp><rt>\u3057\u3087\u3046\u3057\u3087\u3046<\/rt><rp>\uff09<\/rp><\/ruby>\u304a<ruby>\u5f85<rp>\uff08<\/rp><rt>\u307e<\/rt><rp>\uff09<\/rp><\/ruby>\u3061\u304f\u3060\u3055\u3044\u307e\u305b\u3002<br><\/span><em>Kashikomarimashita. Shoushou omachikudasaimase. <br><\/em>Yes (I understand). Just a moment, please.<\/p>\n\n\n\n<p>The person you\u2019ve forwarded the call to will say:<\/p>\n\n\n\n<p><span class=\"has-inline-color has-luminous-vivid-orange-color\">\u304a<ruby>\u96fb\u8a71<rp>\uff08<\/rp><rt>\u3067\u3093\u308f<\/rt><rp>\uff09<\/rp>\u5909<rp>\uff08<\/rp><rt>\u304b<\/rt><rp>\uff09<\/rp><\/ruby>\u308f\u308a\u307e\u3057\u305f\u3002<br><\/span><em>Odenwa kawarimashita. <br><\/em>The call has been forwarded.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>&#8220;Please Hold&#8221;<\/strong><\/h4>\n\n\n\n<p>You likely know the phrase <a href=\"https:\/\/cotoacademy.com\/blog\/japanese-study\/chotto\/\">chotto<\/a>&nbsp;matte kudasai. You can use the more formal version of that during a phone call where you need to place the caller on hold.<\/p>\n\n\n\n<p><span class=\"has-inline-color has-luminous-vivid-orange-color\"><ruby>\u5c11\u3005<rp>\uff08<\/rp><rt>\u3057\u3087\u3046\u3057\u3087\u3046<\/rt><rp>\uff09<\/rp><\/ruby>\u304a<ruby>\u5f85<rp>\uff08<\/rp><rt>\u307e<\/rt><rp>\uff09<\/rp><\/ruby>\u3061\u304f\u3060\u3055\u3044\u307e\u305b\u3002<br><\/span><em>Shoushou omachi kudasaimase.<br><\/em>Please wait a moment.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Bad connection call<\/strong><\/h4>\n\n\n\n<p>We all know how awkward it can be when you\u2019re on a phone call with a bad connection. You can use these phrases should this happen to you while on a phone call in Japanese:<\/p>\n\n\n\n<p>\u3082\u3057\u3082\u3057? <br>Hello?<br>\u3059\u307f\u307e\u305b\u3093\u3001<ruby>\u805e<rp>\uff08<\/rp><rt>\u304d<\/rt><rp>\uff09<\/rp><\/ruby>\u3053\u3048\u307e\u3059\u304b. <br>Excuse me, can you hear me?<br><ruby>\u6050<rp>\uff08<\/rp><rt>\u304a\u305d<\/rt><rp>\uff09<\/rp><\/ruby>\u308c<ruby>\u5165<rp>\uff08<\/rp><rt>\u3044<\/rt><rp>\uff09<\/rp><\/ruby>\u308a\u307e\u3059\u3002\u304a<ruby>\u96fb\u8a71<rp>\uff08<\/rp><rt>\u3067\u3093\u308f<\/rt><rp>\uff09<\/rp><\/ruby>\u304c<ruby>\u9060<rp>\uff08<\/rp><rt>\u3068\u304a<\/rt><rp>\uff09<\/rp><\/ruby>\u3044\u3088\u3046\u3067\u3059\u3002<br>Pardon me, it seems the phone is far. (bad connection)<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Hanging up<\/strong><\/h4>\n\n\n\n<p>Of course, you&#8217;re not going to say &#8220;bye&#8221; when talking to your boss. Japanese communication has different levels of honorifics. In English, you might just end it with a simple, &#8220;Talk to you later&#8221; or, &#8220;Goodbye.&#8221; The case is entirely different. <\/p>\n\n\n\n<p>Ending the phone call with friends can be done with a simple \u201cSee you later.&#8221;<\/p>\n\n\n\n<p><span class=\"has-inline-color has-luminous-vivid-orange-color\">\u307e\u305f\u306d! <br><\/span><em>Mata ne!<br><\/em>See you!<\/p>\n\n\n\n<p><span class=\"has-inline-color has-luminous-vivid-orange-color\">\u3042\u3068\u3067\u306d!<br><\/span><em>Ato de ne! <br><\/em>Later then!<\/p>\n\n\n\n<p><span class=\"has-inline-color has-luminous-vivid-orange-color\">\u30d0\u30a4\u30d0\u30a4!<br><\/span><em>Bai bai!<br><\/em>Bye bye<\/p>\n\n\n\n<p>At work, you\u2019ll use the more formal method:<\/p>\n\n\n\n<p><span class=\"has-inline-color has-luminous-vivid-orange-color\"><ruby>\u5931\u793c<rp>\uff08<\/rp><rt>\u3057\u3064\u308c\u3044<\/rt><rp>\uff09<\/rp><\/ruby>\u3057\u307e\u3059\u3002<br><\/span><em>Shitsurei shimasu. <br><\/em>Please excuse me.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-start-taking-japanese-lessons-and-master-anime-phrases\">Start taking Japanese lessons and learn to speak fluently over the phone!<\/h2>\n\n\n\n<p>Not sure about your Japanese level? Take our free Japanese language assessment test<\/p>\n\n\n\n<p>Get in touch with us and let us know how we can help you achieve your Japanese language target. If you\u2019re unsure where you are, we provide a&nbsp;<a href=\"https:\/\/cotoacademy.com\/ja\/online-level-check\/\" target=\"_blank\" rel=\"noreferrer noopener\">free Japanese level check.<\/a>&nbsp;<\/p>\n\n\n\n\n\t\t\t\t\t<script>\n\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\tportalId: 8680638,\n\t\t\t\t\t\t\t\tformId: \"75a248bf-df73-46fe-9132-745df7e59bf5\",\n\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1777392883000-7305001875\",\n\t\t\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t})});\n\t\t\t\t\t<\/script>\n\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1777392883000-7305001875\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Speaking in Japanese on the phone is a next level challenge for most students. Here&#8217;s our handy guide for some key phrases that you need to know. <\/p>\n","protected":false},"author":6,"featured_media":60090,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[7],"tags":[37,39,42,43,44,61,84,135,136,140,148,152,158,164,189,201,224,236,306,344,345,346],"class_list":["post-62990","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-japanese-study","tag-business","tag-business-etiquette","tag-business-in-japan","tag-business-in-tokyo","tag-business-japanese","tag-coto-japanese-academy","tag-expat-in-japan","tag-japan-business-culture","tag-japan-expat","tag-japanese","tag-japanese-business-etiquette","tag-japanese-classes","tag-japanese-culture","tag-japanese-language","tag-japanese-school","tag-japanese-words","tag-job-in-japan","tag-learn-japanese","tag-study-japanese","tag-work-in-japan","tag-work-in-tokyo","tag-working-culture-in-japan"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - 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