Eng 
日本語 
In this week’s episode, we give an example scenario of a customer looking to find a white T-shirt. We hear two native speakers have a conversation in the roles of the shop staff and the customer in the scene where the customer decided to pay for the t-shirt. You will learn how to make a payment and ask how to return items in Japanese.
In this conversation, it continues from the previous episode where the customer decides to pay for the t-shirt they tried on. It begins when the customer asks for a payment, followed by requesting to return a clothing item.
Table of contents
In Ep 6 – Shopping: Payment and Returns
- 00:46 How to ask ask for a refund
- 01:10 Proceeding with the payment process
- 01:20 How to pay with a credit card
- 01:35 When the store staff asks if you need a shopping bag
- 01:46 Refund procedure
- 02:17 English translation of the conversation
- 05:10 Key vocabulary and phrases to know
Transcript
Customer: お会計をお願いします。
okaikei wo onegaishimasu
I would like to proceed to payment.
Store staff:ありがとうございます。お会計はこちらへどうぞ〜
arigatōgozaimasu. okaikei wa kochira he douzo
Thank you very much. I will show you the way.
Customer: あと、前にジーンズを買ったんですが、
家に帰って履いてみたらやっぱりサイズが合わなくて…返品できますか？
ato, mae ni jīnzu wo kattan desuga,
ie ni kaette haitemitara yappari saizu ga awanakute, henpin dekimasuka?
I also bought jeans a while ago, and they actually did not fit well
when I tried it on at home. Is it possible to return the jeans?
Store staff: かしこまりました。先にレシートを見てもよろしいでしょうか?
kashikomarimashita. Sakini reshīto o mite mo yoroshīdeshou ka?
May I see your receipt?
Customer: はい。こちらです。
hai. kochiradesu.
Sure, here you go.
Store staff: 一週間以内のご返品なので、返品可能です。
ishūkan’inai no go henpin nanode, henpin kanōdesu
You have bought it within a week of purchase, so it’s possible to return.
Customer: はあ、よかったです。
hā, yokatta desu.
Oh, okay. That’s great to know.
Store staff:では先にt-シャツを会計してから返品の処理をしますね。
えー、こちらのボーダーt-シャツ１点で4000円でございます。
dewa saki ni t – shatsu o kaikei shite kara henpin no shori o shimasu ne.
ē, kochira no bōdā t – shatsu itten de yon sen en degozaimasu.
I’ll start with the t-shirt purchase first, and then do the refund process.
This border t-shirt will be 4000 yen.
Customer: クレジットカードでお願いします。
kurejittokādo de onegaishimasu.
I would like to pay with a credit card.
Store staff:お支払い回数はいかがなさいます?
o shiharai kaisū wa ikaga nasaimasu?
How many payments would you like to make?
Customer: １回でお願いします。
ikkai de onegaishimasu.
In one time.
Store staff:かしこまりました。ではこちらにお差し込みください。
kashikomarimashita. de wa kochira ni o sashikomi kudasai.
Certainly. Please insert your card here.
ちなみに紙袋有料になりますが、いかがなさいますか?
chinamini kamibukuro yūryō ni narimasuga, ikaga nasaimasu ka?
We charge a fee on shopping bags, would you like one?
Customer: 袋はけっこうです。マイバッグを持っています。
fukuro wa kekkōdesu. maibaggu wo motte imasu.
I don’t need a bag. I brought my own.
Store staff:ありがとうございます。では返品の処理をしますね。
えー、こちらのジーンズは現金でお支払い頂いたので、現金の払い戻しになります。
７０００円をお返しします。ご確認をお願い致します。
arigatōgozaimasu. dewa henpin no shori o shimasu ne.
ē, kochira no jīnzu wa genkin de o shiharai itadaitanode,
genkin no haraimodoshi ni narimasu.
nanasen en wo okaeshi shimasu. go kakunin wo onegaiitashimasu.
Thank you. I will then get started with the refund process.
You have bought the Jeans with cash, so it will be a cash refund.
Here will be a refund of 7000 yen. Please check if it’s correct.
Customer: はい。ありがとうございます。
Hai. Arigatōgozaimasu.
Yes, thank you.
Store staff: お買い上げありがとうございます！
どうぞまたお越しくださいませ！
O kaiage arigatōgozaimasu!
dōzo mata okoshi kudasaimase!
Thank you very much for your purchase!
Please come again!
Key Vocabulary and Phrases to know
- 会計 (kaikei) – payment
- 返品 (henpin) – return
- レシート (reshīto) – receipt
- クレジットカード (kurejitto kādo) – credit card
- 回数 (kaisū) – number of times
- 差し込む (sashikomu) – to insert
- 抜く(nuku) – to pull out
- 紙袋 (kamibukuro) – paper bag
- 有料 (yūryō) – costs money
- マイバッグ (mai baggu) – eco bag
We hope this episode has helped with understanding more Japanese conversations and phrases.
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